Description: |
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We are currently seeking a highly skilled IT support manager with
the drive and determination to help us support our client base of
small health care provider sites in Santa Cruz. We are looking for
an individual who is a problem-solver and has a proven track record
of working within a team environment to successfully address
challenging user computing issues, and is accustomed to leveraging
technical training opportunities to improve their skills. If you
have the experience and the desire, we'd like to talk to you.
Job duties include utilizing our professional services automation
(PSA) solution along with other service-specific tools and
technologies to deliver onsite user support services and update
service request information and collaborate and work with other
staff and vendor support resources to resolve issues. Overall
relationship management and the ability to coordinate required
resources to respond to complex IT requirements are desired. Other
requirements include participating in ongoing training and
attainment of manufacturer certifications and developing and
maintaining relationships with user and vendor contacts.
Minimum Skills Required:
•Minimum five years experience
•Microsoft Certified Professional status a plus
•Excellent knowledge of our supported software and technologies
•Strong interpersonal skills required to effectively communicate
with users and vendors
•Passion for teamwork, continuing education, problem solving and
exceptional customer service
•Must be well spoken, outgoing, organized, detailed-orientated,
dependable and flexible
•Experience with HP, SonicWall and RDP technologies a plus
•Valid driver's license and proof of insurance
•Background check required
•Reliable transportation
This Position Entails:
•Troubleshooting user problems onsite
•Accurate documentation of all activities conducted
•The ability to manage, maintain, troubleshoot and support our
users’ networks, equipment, software and services
Qualified candidates please submit a current resume, along with
salary history by using the APPLY FOR THIS JOB! link provided below. |
