Description: |
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We are currently seeking a highly skilled field engineer with the
drive and determination to help us support our client base of small
health care provider sites in Santa Cruz. We are looking for an
individual who is a problem-solver and has a proven track record of
working within a team environment to successfully address
challenging user computing issues, and is accustomed to leveraging
technical training opportunities to improve their skills. If you
have the experience and the desire, we'd like to talk to you.
Our field engineers are responsible for maintaining user uptime and
improving their computing experiences through effective onsite
maintenance and problem identification and resolution activities, as
well as growing and developing the organization’s perception with
existing customers through exceptional customer service. Candidates
must be energetic and focused with a strong motivation to learn new
technologies and management and maintenance processes. This position
requires dedication, persistence, follow-up, effective utilization
of provided resources and unbeatable customer service.
This position will include identifying user problems and working
within a structured problem management and resolution process to
remediate them within established SLAs, and involves working with
other resources and vendors to deliver effective field support
services. Responsibilities include identifying, documenting and
troubleshooting user computing issues to resolution and maintaining
customer satisfaction.
Job duties include utilizing our professional services automation
(PSA) solution along with other service-specific tools and
technologies to deliver onsite user support services and update
service request information and collaborate and work with other
staff and vendor support resources to resolve issues. Overall
relationship management and the ability to coordinate required
resources to respond to complex IT requirements are desired. Other
requirements include participating in ongoing training and
attainment of manufacturer certifications and developing and
maintaining relationships with user and vendor contacts.
Minimum Skills Required:
•Minimum three years experience
•Microsoft Certified Professional status a plus
•Excellent knowledge of our supported software and technologies
•Strong interpersonal skills required to effectively communicate
with users and vendors
•Passion for teamwork, continuing education, problem solving and
exceptional customer service
•Must be well spoken, outgoing, organized, detailed-orientated,
dependable and flexible
•Experience with HP, SonicWall and RDP technologies a plus
•Valid driver's license and proof of insurance
•Background check required
•Reliable transportation
This Position Entails:
•Troubleshooting user problems onsite
•Accurate documentation of all activities conducted
•The ability to manage, maintain, troubleshoot and support our
users’ networks, equipment, software and services
•The ability to learn quickly and adapt to changing requirements
The Successful Candidate must be:
•Professional and articulate
•Interpersonally adept
•Technically proficient
•A relationship builder
•A problem solver
Benefits include group medical/dental insurance, paid time off, and
training. Our generous compensation plans are structured as hourly
plus bonuses for meeting utilization, compliance and customer
service requirements, with initial compensation commensurate with
relevant experience.
Qualified candidates please submit a current resume, along with
salary history by using the APPLY FOR THIS JOB! link provided below. |
