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Title: Ticket Office Manager
Status: 3/4 time (with benefits); full-time-plus during last 2 weeks
of July
Reports to: Executive Director
Supervises: Part-time temporary ticket office employees (June-
July), ticket office volunteers/interns
The Organization
Set amidst the stunning architectural and natural landscapes of
Carmel, California, the Carmel Bach Festival is a world class, 15-
day celebration of music and ideas inspired by the historical and
ongoing influence of Johann Sebastian Bach in the world. A rich
summer schedule features full orchestral and choral works,
individual vocal and chamber ensemble concerts, recitals, master
classes, lectures and informal talks, in addition to interactive
social and family events.
The Position
A member of the Festival staff team, the Ticket Office Manager has
the primary responsibility for creating a superior ticket office
experience for long-time patrons and for an ever-expanding audience
of new Festival goers. The position also provides marketing support
for the Festival.
Responsibilities
Manage ticket sales to the public over the phone, in person, and
online; maintain the computerized ticketing system; train,
coordinate, and manage part-time box office volunteers; train and
manage part-time box office employees (for June-July period);
resolve ticketing-related issues in a friendly and fair manner;
maintain the Festival’s database; create daily and seasonal ticket
reports and provide data and mailing lists for development and
marketing campaigns; budget oversight of ticketing-related expenses;
follow and maintain accurate accounting, reconciliation and cash
management procedures. Work with Administrative Coordinator to
recruit and schedule front desk and ticket office volunteers. Work
with Marketing/PR Manager to maintain and develop a growing group
sales program and assist in implementing and promoting ticket sales
campaigns.
Qualifications
The successful candidate will have:
• A minimum of 2 years of experience in customer service and
database management, or combination of the above and ticketing
software/ticketing operations experience; and a minimum of 1 year of
experience managing staff and/or volunteers
• Superior phone and in-person interpersonal communication
skills and outstanding written communication skills; be well-
organized, detail-oriented, a strategic thinker, and a self-starter;
ability to work collaboratively and creatively as a team member as
well as independently
• Enjoy a wide variety of people and personalities and working
in multiple venues; possess a marketing and sales sensibility
• Excellent database and overall computer skills (Excel, Word,
databases, web administration; experience with ticketing software a
plus)
• Bachelor’s degree
• Experience in non-profit organization preferred and passion
for performing arts a plus
• During the weeks leading up to the Festival and the 2 weeks
of the Festival (July 17-31), ability to work evenings and
weekends.
Compensation
Salary commensurate with experience, plus health, dental, and vision
benefits, retirement, generous vacation and personal time benefits,
complimentary tickets, and opportunity for growth.
Apply
Only applications submitted via regular mail will be accepted. No
electronic applications please. Send a cover letter, resume, salary
requirements, and three references by November 6, 2009, to:
Human Resources, Carmel Bach Festival, P.O. Box 575, Carmel, CA
93921
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